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New rights for motorists to return faulty car to dealer within 30 days


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New rights for motorists to return faulty car to dealer within 30 days

The Consumer Rights Act came into force on October, 1 2015. It is replaces three large pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.

One major new rule is the ‘short term right to reject’ covered in Section 22 of the Act giving car buyers more power if they want to hand their cars back.

The new act states that up to six months from the original date of sale, the dealer will be obliged to repair or replace the faulty part, and will only have one chance to fix the problem. This has been shortened from three attempts that is currently accepted as the unwritten rule in the industry.

It also states that the onus is on the trader to provide evidence that the fault does not exist and not up to the buyer to prove that the fault is there.

If a repair or replacement is not possible or unsuccessful, the buyer will be able to request a reduced price or exercise their ‘final right to reject’, and demand full or partial repayment.

According to a recent survey by the RAC, Most motorists are unaware that this new act empowers them to request a full refund on a faulty car if it is within 30 days of purchase.

Despite the changes, 39 per cent said they felt the new law would do nothing to change their confidence when purchasing their next used car.

RAC Cars spokesman Pete Williams said: “Car buyers have long felt they are at the mercy of unscrupulous car traders, but the introduction of the Consumer Rights Act could finally turn the tables in their favour.”

The old laws such as the Sale of Goods Act will still apply to contracts made before October 2015.

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